This learning session is Lauran Hardin, MSN, RN-BC, CNL, Director of Complex Care at Mercy Health in Grand Rapids, MI. Lauran is an inspiring leader with a passion for meeting the needs of people with complex health conditions. Among other honors, she has received an Innovation Grant from Trinity Health, and was awarded the National Clinical Nurse Leader Vanguard award from the American Association of Colleges of Nursing in January 2015. Her presentation, “Preparing to Deliver Integrated Care Management Across Organizations,” will include information on identifying a lead care coordinator, conducting root cause analysis for people with complex needs, convening a cross-organization care team, and conducting care conferences.
The Integrated Communities Care Management Learning Collaborative supports participating communities in implementing promising interventions to improve cross-organizational care management. Throughout the year-long Learning Collaborative, there will be opportunities to share ideas with national experts, community leaders, front-line care management staff, state policymakers, and quality improvement facilitators.
